Returns & Exchanges
At Mary Maxim, we want you to be completely satisfied with your purchase; if you are not happy with your order, you may return unopened items in their original condition within 60 days for a full refund or exchange.
Verify Eligibility
Ensure your items are in original, resaleable condition with all packaging and labels intact, and that the purchase was made within the last 60 days.
Prepare Documentation
Include a copy of your original packing slip or invoice inside the package, clearly marking which items are being returned and the reason for the return.
Pack and Ship
Securely package your items and ship them to our distribution center using your preferred trackable carrier; please note that return shipping costs are the responsibility of the customer.
Processing and Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing